FAQ

FAQ

Orders and production

Are MWS products made to order?

Each MWS piece is made on demand. Production can take up to 7 business days before shipping, depending on the product, order volume, and fulfillment partner.

Can I change or cancel my order?

Order changes or cancellations are not guaranteed after production begins. Contact support as soon as possible so the request can be reviewed.

Shipping

Does MWS ship internationally?

Yes. MWS offers international shipping to supported destinations. Shipping options and delivery estimates are shown at checkout.

How long does delivery take?

Production can take up to 7 business days. After production, standard delivery can take up to 35 business days, depending on the product, destination, fulfillment partner, carrier operations, and local customs processing. Shipping options and current estimates are shown at checkout when available.

Will I need to pay customs duties or import taxes?

International orders may be subject to customs duties, import taxes or local fees. These charges are the customer's responsibility unless otherwise stated at checkout.

Tracking

How do I track my order?

Tracking information is sent by email when the order ships. Tracking updates may take some time to appear after the carrier receives the package.

My tracking has not updated. What should I do?

Carrier updates can occasionally be delayed. Allow additional time and contact support if the tracking remains unchanged for an extended period.

Sizes and exchanges

Can I exchange an item for another size?

Because each item is made especially for the order, size exchanges are not currently accepted. Please review the available size guide before purchasing.

Are MWS products unisex?

Most MWS products are designed for all genders. Check the individual product page for fit and sizing details.

Returns and problems

Can I return an item?

Return eligibility follows the published Return Policy. Contact support before sending any item back.

What if my item arrives damaged or incorrect?

Contact support with the order number and clear photos of the item and packaging. Each case will be reviewed.

Should I return a damaged product immediately?

No. Contact support first and wait for instructions before returning any item.

Products

Do product colors look exactly the same in person?

Colors may vary slightly due to screen settings, lighting and production processes.

How should I care for my product?

Follow the care instructions shown on the product label or product page.

Payments

Which payment methods are accepted?

Available payment methods are shown at checkout and may vary by country.

Contact

How can I contact MWS?

Use the Contact page or email service@mwsofficial.com.