Shipping policy

Shipping Policy

Made to order

MWS products are made on demand after an order is placed. Production is estimated to take up to 7 business days before dispatch.

Delivery estimates

After production, standard delivery is estimated to take up to 35 business days.

Production and delivery times are estimates, not guarantees. Actual timing can vary depending on the product, destination, fulfillment partner, carrier, customs processing, seasonal demand, reprints, and other operational events outside MWS’s control.

Business days do not include weekends or public holidays.

Shipping rates and availability

Shipping availability and rates are calculated at checkout based on the items in the order, destination, weight, and applicable fulfillment profile.

Checkout is the definitive source for whether shipping is available and the amount charged for a specific order.

MWS does not currently offer free shipping or express shipping.

Split shipments

Products in the same order may be produced or fulfilled separately. As a result, an order may arrive in multiple packages, on different dates, and with separate tracking links.

A shipping notification applies only to the package identified in that notification.

Tracking

When tracking is available, it is sent to the email address used at checkout.

Tracking events are provided by the carrier and may not appear immediately. Carrier statuses and estimated delivery dates are informational and are not guaranteed by MWS.

Customs duties and import fees

International orders may be subject to customs duties, import taxes, brokerage charges, or other local fees.

Unless explicitly stated otherwise at checkout, these charges are not included in the product price or shipping rate and are the customer’s responsibility.

MWS does not guarantee customs processing times or that duties will be prepaid.

Address and delivery issues

Customers are responsible for providing a complete and accurate delivery address at checkout. Once production or fulfillment begins, an address change or cancellation may no longer be possible.

If a shipment is returned because of an incorrect address, an unclaimed package, or another delivery issue, contact MWS. Available options will be reviewed according to the order status and the applicable policies.